Linasjewelry.com prides itself on customer care. If, for any reason, you are not fully satisfied with the product you receive, simply return it within 30 days of the invoice date for a full product refund. Please note that we will not be responsible for the cost of shipping & handling on return items or the cost of insuring these items. Merchandise returned must be unused, resalable, without scratches, nicks or marks. Please include a copy of your invoice with a brief description of the reason for your return.

Your satisfaction is extremely important to me! I understand that sometimes orders do not go exactly as you had planned and it can be difficult to get it right the first time, especially when it is a gift for someone else. For this reason, I will allow one exchange free of charge (except the cost for you to ship back the item you are returning) within 14 days of receiving your original order. However, the original item must be returned in the condition in which it was sent out. Please re-box the item and take the appropriate precautions for mailing.

Please be aware that the shipping and handling costs only include the cost of shipping your item(s) and delivery confirmation. This is my way of tracking your package and making sure it gets to you. You, as the customer, however, have the choice of purchasing insurance for your item(s) at an additional cost. Once your package leaves my hands, I am no longer responsible for it. Any lost, broken, damaged item(s) are to be reported to your local post office where you, as the customer, will have the responsibility of filling out a claim. Most jewelry orders will take 5 to 8 days to process and ship. Generally, orders are shipped using the USPS Priority Mail selection. This selection is cost-efficient and should only take an average of 2-3 days for delivery. Smaller orders will cost $5.95 for shipping and larger orders may cost up to $7.95. Any orders that come to $100 or more will receive free shipping and handling costs. Current special is free shipping and handling all around.

Any order may be cancelled or changed prior to dispatch at no additional charge. However, if your order has already been completed and the package has been mailed, you must follow the instructions for returns. Please e-mail lina@linasjewelry.com immediately if you wish to cancel your order.

For your benefit, I have provided a ruler to be printed out and used as a guide for measuring the correct item size. The ruler is located on the birthstone chart page. Another easy measuring guide can be a simple string. Wrap the string around your wrist or ankle until it is to your liking and comfort level. Measure the string and choose the closest measurement provided for your item. In the case of improperly measuring a gift for someone else, the exchange policy states that up to ONE exchange is allowed, but only for 14 days upon receipt of your order. So measure carefully or follow the exchange guidelines!